30-Day Money-Back Guarantee
At Groundiva, your satisfaction comes first. If you're not completely happy with your purchase, you may request a return within 30 days of receiving your order.
Return Eligibility
To qualify for a refund:
The return request must be submitted within 30 days of delivery.
The item should be in good condition and include its original packaging whenever possible.
Proof of purchase (order number or receipt) is required.
Refund Process
Once your returned item is received and inspected, we'll notify you of the approval status. If approved, your refund will be issued to your original payment method within 5–10 business days.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery with clear photos. We'll gladly send a replacement or issue a full refund at no additional cost.
Non-Refundable Items
The following items are not eligible for return or refund:
Products damaged due to misuse or improper care
Final sale or clearance items
Gift cards
Need Help?
If you have any questions about your return, our support team is here to help.
Email: support@groundiva.com
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)